Troubleshoot Application with Revoked Certificate in QuickBooks Desktop

Application with revoked certificate an error can appear when syncing QuickBooks Desktop with other Intuit apps or third-party apps. It typically arises because of an expired or revoked digital certificate, making it hard for QuickBooks to validate these connections. This problem can stem from an outdated Symantec Root Certificate or older QuickBooks digital certificates.

To resolve this QuickBooks application with revoked certificate issue, several solutions are suggested, including updating QuickBooks Desktop, renewing digital signature certificates, and checking the Web Connector version. If syncing without the Web Connector, users should also ensure third-party apps are updated. Updating QuickBooks to its latest version or renaming specific files can also be effective.

In this article, you will get an in-depth understanding of this error and its causes, a step-by-step guide to fix the QuickBooks application certificate revoked issue, and answers to the frequently asked questions by the users.

What are the Major Causes of the Revoked Certificate Error in QuickBooks Desktop?

The major reasons behind the appearance of this QuickBooks application with revoked certificate error are given below:

• An outdated digital signature certificate for QuickBooks is set up on your system.
• Revocation of Symantec Root Certificate leading to some certificates becoming invalid.
• The QuickBooks Web Connector is not updated.
• The digital signature certificate set for the third-party application you are trying to sync with QuickBooks is outdated.
• The QuickBooks version you are using is not the latest release.

Now that the meaning and causes of this error are clear, let’s move toward the solutions that can help in fixing this error in QuickBooks.

How to Resolve the Error QuickBooks Application with Revoked Certificate

You can follow the methods below to fix the error application with revoked certificate in QuickBooks Desktop if you are experiencing it.

Solution 1: Synching with and without Web Connector

Without Web Connector

If the error appears when you are syncing QuickBooks with a third-party application without using the Web Connector, update the third-party app first and then try syncing it with QB again.

If the error persists, you can follow the below steps.

• Download the zipped file.
• Extract the certSync.bat file from the location where you saved the zip file. If it’s automatically stored, search the zip file in the Downloads folder of your PC.
• Upon right-clicking on the certSync.bat file, you will see different options. Select Run as Administrator from the list.
• It is a bit time-consuming so be patient. Close the Command Prompt window only after the “CertUtil: -verifyCTL command completed successfully” appears on the screen.
• After closing the window, you can begin using the third-party application with QuickBooks.

Note: If the error persists, contact the third-party app developer.

If you are trying to sync the third-party app with QuickBooks using Web Connector and the error occurs, you need to update the QuickBooks application to the latest version.

Solution 2: Updating the QuickBooks Software

QuickBooks usually updates to the latest versions automatically but can be manually updated as well. Therefore, you should check whether the version you are using is the newest one.

For Windows Users

• Launch the QuickBooks application on your PC.
• Open the product information window by pressing Ctrl+1 or F2 on the keyboard.
• Check if the application is the latest version of the software.
• If the update is available on the app, click on the Update available option and press Install Now to install the update.
• Be patient as it can take some time to update. After completion, open the QuickBooks application to start your work.

For Mac Users

Here, as well, first check if any updates are needed.

• Open the software on your system.
• Open the product information window by pressing Command+1.
• Note the current version you are using and the newly released versions.
• If required, Navigate to the QuickBooks menu and click on the Check for QuickBooks Updates option.
• Choose Install and Relaunch.

Note: If you want your updates to be done automatically in QuickBooks, you need to choose the Automatically download and install updates in the future option in the application.

Get updates from the QuickBooks download site

• Visit the Downloads & Updates page, and click on the standard setup option.
• Select your country from the Select Country options.
• Likewise, select your product and version year from the Select Product and Select Version dropdowns, respectively.
• Now, press the Search button.
• Choose Get the latest updates.
• Once the file is downloaded, install the update by opening the file.
• Once the installation is complete, reboot your computer.

Method 3: Removing all QuickBooks processes

You can resolve the application with revoked certificates by removing or ending QuickBooks processes in the Task Manager.

• Press the keys Ctrl+ Alt+ Delete simultaneously to open Task Manager.
• The task Manager window will have the Processes tab, click that.
• Now choose processes QBW.exe, QBWebconnector.exe, and QBW32.exe. Select the End Task option for each of them.
• Run the QuickBooks app again to verify if the error remains or is resolved.

Method 4: Renaming QBWebconnector.exe

You can fix the error by renaming the QBWebconnector.exe file name. To do that:

• Open the Run window by pressing the keys Windows+ R.
• Type “C:\Program Files\Common Files\Intuit\QuickBooks\QBWebConnector\QBWebConnector.exe” on the text box, if you are a 32-bit user.
• On the text box, type “C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBWebConnector\”, if you are a 64-bit user.
• Hit the enter key on your keyboard afterward.
• You’ll see that the folder containing the .exe file will open after this action.
• Select the file and right-click on it to rename it.
• Change the present name to OLD_QBQWebConnector.exe.
• Go to the File and click on Open New Window.
• Download the QBWebConnector.exe again from the Intuit website.
• Relocate the QBWebConnector.exe to “C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBWebConnector\”.
• Once done, launch QuickBooks once more using the Web Connector.

Method 5: Setting digital signature certificates for QuickBooks and third-party apps

For QuickBooks

As seen in the causes, outdated digital certificates can cause the application with revoked certificate errors. To fix this, installing the latest signature certificates is necessary.

• On your computer desktop, go to the QuickBooks shortcut icon and select the Open File Location option.
• Right-click on other ApplicationName.exe extension, or QBW32.
• Now, select Properties, and click on Digital Signature under it.
• Highlight the signer’s name from the signature list and select Details.
• Press on the View Certificate option and then the General tab.
• Click on Install the certificate.
• After everything is done, click on Finish and then OK.

For third-party apps

Apart from QuickBooks, the digital signature certificate of the third-party apps should be updated as well. In this regard, follow the below steps.

• Go to the installation directory of the third-party app and right-click on its .exe icon.
• Go to the Properties tab, and select the Digital Signature tab.
• Click on the signer’s name and press the Details tab.
• Press on the View Certificate option and then the General tab.
• Check the Valid dates. (You will be required to get the new certification for the third-party app if the digital signature date expires.)
• Click OK and close the window.

Method 6: Using Intuit Field Service Management

You can also use Intuit Field Service Management to resolve QuickBooks applications with revoked certificate errors.

• Exit QuickBooks.
• Write “http://qbinstall.corrigo.com/6.13/6.13.132/QbEventsShim.exe“ in the web browser to download the QbEventsShim.exe file.
• Take note of replacing it in C:\Program Files (x86)\Corrigo Integration or C:\Program Files (x86)\Intuit Field Svc. Integration folder.
• After it’s done, open QuickBooks again and once more try using Intuit Field Service Management.

Conclusion

QuickBooks application certificate revoked is solely dependent on the latest updates of the digital signature certificates of the applications associated with the software. Syncing Intuit or third-party applications appropriately with QuickBooks is significant for a company’s progress. This error can obstruct you from opening your company file which can disrupt your activities.

The article here provided potential suggestions to get rid of the QuickBooks application with revoked certificate error. However, if you think there are matters that you can’t understand, feel free to contact our experts who will give you instructions based on your problems.

Frequently Asked Questions