QuickBooks is Unable to Send Emails

Users face errors when sending purchase orders (PO) via QuickBooks. One common error that occurs is, “QuickBooks is unable to send emails.” This issue often persists despite using common troubleshooting methods. This guide explains the error, its causes, and solutions to fix the error, QuickBooks is unable to send emails to Outlook, and QuickBooks is unable to send Emails due to a network connection failure.

Let’s begin with the causes and reasons that trigger this error.

What are the Causes behind the “QuickBooks Unable to Send Emails” error?

“QuickBooks is unable to send emails to Outlook” error occurs due to several reasons. Here is the list of the causes:

• Windows Firewall hinders QuickBooks functions.
• An improper internet setting triggered the issue.
• Corrupted .ND or .TLG files.
• The Server is experiencing backend maintenance.
• Damaged QuickBooks installer files.
• Numerous QuickBooks database windows are in use.

Similar Issue: Fix QuickBooks Unable to Connect to Email Server

Steps to Fix Error: QuickBooks is Unable to Send Emails

Emails are vital for communication in business. QuickBooks allows users to send emails to employees, vendors, and companies. Errors may occur during or after setup, preventing emails from being sent. Prompt action is required to fix this issue.

Here is how you can rectify it:

Check Microsoft Office 365

• After updating to Microsoft Office 365 version 2402, look for issues if you fail to send emails from QuickBooks.
• To locate your version:
  • Open your Microsoft Office Outlook
  • Choose the “File” option, then click the “Office account” tab, and then click the “About Outlook” button.
• When the message “Outlook cannot log on” appears while emailing a transaction or a report with Office 365, refer to Outlook cannot log on when emailing in QuickBooks Desktop for troubleshooting.

Scenario 1: QuickBooks is unable to send your email to Outlook

The error “QuickBooks is unable to send your email to Outlook” arises due to issues with the Microsoft Office settings.

Step 1: Change your Admin Privileges

To change your Admin privileges, follow the steps stated below:

• Close your QuickBooks Desktop.
• Open the Windows Start menu.
• Look for QuickBooks, right-click the icon, and choose the Open file location.
• Right-click the “QuickBooks.exe” option and choose the “Properties” option.
• Go to the “Compatibility” tab.
• Uncheck the “Run this program as Administrator” option. In case it is grayed out, select the “Show Settings for All Users” option.
• Click the “Apply” button and then click the “OK” button.

To check if the solution worked, open QuickBooks and send a test transaction or email. Move to step 2 if the error persists.

Step 2: Change your Email Preferences in QuickBooks

Email preferences can be changed in QuickBooks with the help of the steps stated below:

• In QuickBooks, choose the “Edit” option and then click the “Preferences” option. Sign in to Outlook first, if you are accessing Microsoft Outlook with Exchange Server.
• Select the “Send Forms” option and go to the “My Preferences” option.
• Choose the “Outlook as your email” option and click the “OK” button.

Now send a test email to check if the issue persists. In case the error persists, change preferences with these steps:

• Select the “Edit” option and then the “Preferences” option.
• Choose the “Send Forms” option and go to the “My Preferences” tab.
• Choose the “QuickBooks Email or Webmail” option and click the “OK” button to turn off Outlook.
• Repeat the steps. Go back to the “My Preferences” option, select the “Outlook” option, and click the “OK” button.
• Close QuickBooks and all other programs.
• Restart your system.
• Open QuickBooks and send a test email. Move to Step 3 if the error persists.

Step 3: Check your Internet Explorer Email Preferences

QuickBooks uses Internet Explorer for web services. Reset your email preferences in Internet Explorer with these steps:

• Close your QuickBooks account.
• Open the Internet Explorer browser.
• Select the “Tools” option then the “Settings” menu and then “Internet options”.
• Select the “Programs” tab. Then select the “Set Programs” option.
• Select the “Set your default programs” option. Then select the email service you want to use.
• Select the “Apply” option and then the “OK” button.
• Close the Internet Explorer browser. Send a test email to check the error status. Move to step 4 if the error persists.

Step 4: Fix your MAPI32.dll

This step is complex. Move ahead with the steps below if you are confident. Or else, connect with a professional for assistance.

First, to narrow down the issue, run this test:

• Restart the system.
• Open Microsoft Word and prepare a new document.
• Choose the “File” option, then click the “Send” option and select “Email as PDF Attachment” option.

Send a test email. In case email cannot be sent from Microsoft Word, contact Microsoft Help and Support for Outlook or Office Suite issues.

Here are the steps to send an email from Microsoft Word to fix MAPI32.dll

• Close all open programs.
• Open the Windows Start menu.
• Search for File Explorer and open it.
• Search for C:\Windows\System32.
• Find and open Fixmapi.exe. Follow the on-screen instructions.
• After the repair, restart your computer.
• Lastly, send a test email via QuickBooks. Move to step 5 in case the issue persists.

Step 5: Re-Install QuickBooks

Adjust your Outlook software settings. Then, reinstall QuickBooks on your system. Here are the steps to reinstall QuickBooks:

• Close all running applications.
• Open the Task Manager and close all QuickBooks-related processes.
• Rename all the QuickBooks files and folders. Restart your computer using the Clean Install Tool.
• Rename the QuickBooks folder.
• Uninstall QuickBooks from your system.
• Reinstall QuickBooks and implement the on-screen installation steps.
• Add your credentials and activate QuickBooks.
• Finally, try to send an email.

Read more: Run the QuickBooks Print and PDF Repair Tool

Scenario 2: QuickBooks Unable to Send Emails due to Network Connection Failure

The email issue in QuickBooks is annoying. The causes mentioned earlier help to identify the problem. Fixing these causes is the key to resolving this technical error. Here are the steps to fix the “QuickBooks Unable to Send Emails due to Network Connection Failure” error:

Method 1: Use QuickBooks Tool Hub

It is the most recommended way to resolve the “QuickBooks Unable to Send Emails due to Network Connection Failure” error. Here are the steps to use it:

• Download the QuickBooks Desktop (QBDT) Tool Hub.
• Run the tool as an Administrator.
• Access the tool’s features to identify QuickBooks for Data and Network concerns.
• Use tools like Quick Fix My Program, QuickBooks File Doctor and QuickBooks Install Diagnostic Tool to resolve connection-related issues.

Method 2: Configure the Email Preferences

Users need to check if the email preference is properly configured, using these steps:

• Run QuickBooks as an Administrator.
• Click on the “Edit” tab.
• Select the “Preferences” option.
• Choose the “Send Forms” option.
• Click on the “My Preferences” tab.
• Switch options in the “Send e-mail” section.
• Select the “QuickBooks Email” option.
• Click the “OK” button.
• Close QuickBooks.
• Restart Windows.
• Run QuickBooks as an Administrator.
• Send a test email.

Method 3: Update QuickBooks Desktop

Updating QuickBooks Desktop often resolves QuickBooks inability to send emails. Here are the steps:

• Run QuickBooks as an Administrator.
• Go to the “Help” tab.
• Click the “Update QuickBooks Desktop “option.
• Choose the “Get Updates” tab.
• Check the “Reset Updates” box before initiating the update process.
• Once the updates are downloaded, close and reopen QuickBooks to install them.

To update QuickBooks manually, follow these steps:

• Visit the Intuit website.
• Choose the QuickBooks product and version installed on the system.
• Click the “Update” button to download the update.
• Choose the “Setup Automatic Updates” tab.
• Download and install the QuickBooks update.

Method 4: Check Webmail Settings

The process to check the settings concerning the webmail preferences is stated below:

• Run QuickBooks as an Administrator.
• Go to the “Edit” menu.
• Choose Preferences from the Edit menu.
• Choose the “Send Forms” option.
• Click on “My Preferences” and select the email account.
• Click the “Edit” option after choosing the account.
• Go to the “SMTP Server Details” section.
• Enter the server name and port from the email provider settings.

Method 5: Change Internet Explorer as the Default Browser

Often by changing the browser, QuickBooks is unable to send emails errors can be resolved. Here are the steps to follow:

• Close your QuickBooks software.
• Open the Internet Explorer browser from the Start menu.
• Go to the “Tools” section.
• Choose the “Settings” option and then click Internet Options.
• Go to the “Programs” tab.
• Click the “Set Programs” option.
• Click the “Set your Default Programs” option and choose your email service.
• Click the “Apply” button.
• Click the “OK” button.
• Close the “Internet Explorer” option and run QuickBooks as an Administrator.

Method 6: Use Clean Install QuickBooks

Users can perform a clean install of QuickBooks if none of the above methods resolve the “unable to send email” error. Here are the steps for the same:

• Open the Control Panel.
• Go to the “Programs and Features” and select QuickBooks.
• Right-click on QuickBooks and click the “Uninstall” option.
• After uninstalling, go to the QuickBooks folder and rename it.
• Reinstall QuickBooks Desktop on the system.
• Register and activate QuickBooks using the appropriate license and product keys.
• Once the steps are complete, run QuickBooks as an Administrator.
• Send a test email to check if the issue persists.

Method 7: Try using a Different client Email

Try using a different email client if you experience a network connection failure when sending emails through QuickBooks:

• Open an email client like Microsoft Outlook, Gmail, etc.
• Go to the “Compose” option.
• Add the recipient’s email address plus the subject.
• Enter the message and send the email.

How to Prevent Issues while Emailing from QuickBooks Desktop?

To prevent issues when emailing from QuickBooks, follow the steps given below:

• Confirm email preferences: Ensure the email settings in QuickBooks are right under Edit > Preferences > Send Forms.
• Update QuickBooks: Ensure you are using the current version of QuickBooks to avoid compatibility problems.
• Check email credentials: Verify the email address and password are accurate.
• Confirm internet connection: Ensure you have a steady internet connection.
• Set correct email server details: Use the right SMTP server settings, port, and security information.
• Test email functionality: Send a test email to confirm settings.
• Grant app permissions: If using Gmail or Outlook, allow permissions for QuickBooks in the email settings.
• Clear temp files: Clear temporary files to avoid conflicts.
• Restart QuickBooks: Close and reopen QuickBooks once the changes are complete.

Final Words

Companies often connect QuickBooks with email to connect with colleagues and customers. This guide explains how to resolve QuickBooks unable to send emails. Additionally, this guide talks about how QuickBooks is unable to send emails due to network connection failure.

Still, if you have certain doubts or specific queries, you can reach out to our team of QuickBooks Desktop experts. Our experts are aware of such issues and are adept at handling such glitches. Talk to our experts at 800-974-3895.

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