Solutions to Fix the QuickBooks Enterprise Subscription Error

QuickBooks displays a subscription error while updating or installing QuickBooks Desktop Enterprise Solution. Subscription errors prohibit QuickBooks from functioning systematically. Typically, it appears on one or all workstations in a network.

When this subscription error occurs, different messages appear on the screen, such as:

Error: Sorry, we need to verify your subscription before installing QuickBooks Desktop Enterprise.

Error: Sorry, it looks like you need a subscription to install QuickBooks Desktop Enterprise.

Error: We are sorry, it looks like you need a subscription to start using QuickBooks Desktop Enterpise.

This guide talks about the subscription error when installing or updating QuickBooks Enterprise in detail, including its causes and troubleshooting steps.

What is a Subscription in QuickBooks Enterprise?

A QuickBooks Desktop subscription is a paid plan that provides access to the software and its features. QuickBooks needs a monthly or annual payment for continued use, updates, and support.

Here are the key points about QuickBooks Desktop Subscription:

Versions Covered – Applicable to QuickBooks Desktop Pro Plus, Premier Plus, and Enterprise.
Annual Renewal – Pro Plus and Premier Plus need yearly renewals. Enterprise provides monthly or annual billing.
Features Included – Subscription comprises automatic updates, unlimited support, and data backup (for Plus and Enterprise plans).
No One-Time Purchase – QuickBooks no longer provides lifetime licenses. Only subscription plans are available.
Cancellation Impact – When the subscription ends, QuickBooks changes to read-only mode, restricting new entries.

Similar Issue: Fix QuickBooks Payroll Subscription Inactive Error 557

Why does the QuickBooks Enterprise Subscription Error Occur?

This subscription error occurs while installing or updating the QuickBooks Desktop Enterprise Solution. Here is the list of the possible reasons:

A third-party application interferes with the installation or update process.
A firewall restricts the process by perceiving it as a threat.
A damaged or corrupt .NET Framework restricting QuickBooks from connecting to the web.
System problems on specific workstations trigger the error on those devices.
An expired QuickBooks subscription.
Installing QuickBooks without an active Internet connection.

Now, let us learn about the solutions to fix this QuickBooks Desktop subscription error.

How to Solve the Subscription Error in QuickBooks Enterprise

This subscription error on a workstation arises due to multiple reasons. To fix the “Verify your subscription before installing QuickBooks Desktop” error, you can try resetting Internet Explorer settings, running the QuickBooks Install Diagnostic Tool, or disabling firewall and antivirus software. If the issue persists, create a new Windows Admin user or install QuickBooks in Selective Startup mode and install the necessary certificates. When it affects all systems, follow the solutions shared below to troubleshoot it successfully:

Solution 1: Reset Internet Explorer Settings

Here are the steps to reset the Internet Explorer settings:

Open the Internet Explorer browser.
Go to the “Tools” menu and choose “Internet Options”.
Click the “Alt” key on the keyboard if the menu bar does not appear.
Click the “Advanced” tab, then select the “Reset or Restore Defaults” option.
Choose the “Apply” option and click the “OK” button.

Solution 2: Run the QuickBooks Install Diagnostic Tool

To run the QuickBooks Install Diagnostic tool and fix the QuickBooks Desktop Subscription error, follow these steps:

A) Download and Install QuickBooks Tool Hub

The QuickBooks Tool Hub helps resolve common errors. Ensure QuickBooks is shut down before using it. Here are the steps to download and install the QuickBooks Tool Hub:

Close QuickBooks.
Download the latest QuickBooks Tool Hub (1.6.0.8) from Intuit’s website.
Save the file to an easily accessible location, like the Downloads folder or the Desktop.
Open the downloaded file (QuickBooksToolHub.exe).
Follow the on-screen guidelines to install the tool and accept the terms.
Once the installation is complete, double-click the “QuickBooks Tool Hub” icon to open it.
Look for QuickBooks Tool Hub in Windows and open it if the icon is not visible.

B) Run the QuickBooks Install Diagnostic Tool

To run the QuickBooks Install Diagnostic Tool, follow these steps:

In the QuickBooks Tool Hub, go to the “Installation Issues” tab.
Click the option “QuickBooks Install Diagnostic Tool”.
Wait for the tool to finish the process, then choose the “OK” button.
Open “QuickBooks Desktop” and try using the data file. Move to the next solution if the error persists.

Solution 3: Manually Disable the Firewall and/or Antivirus Software

Disable the firewall.
Turn off the antivirus software.
Locate the antivirus icon in the system tray.
Hit right-click on the icon and choose the “Disable” option.
Install QuickBooks Desktop or run the update once more.

Note: Some antivirus programs need admin rights to disable. Check the manufacturer’s guide or website, if it cannot be disabled. To disable a third-party antivirus, follow these steps:

Solution 4: Create a new Windows Admin user

First, create a Windows user with Administrator rights and then install QuickBooks Desktop. Here are the steps:

A)Create a Windows user with Administrator rights.

Here are the steps to create a Windows user with Admin rights:

Look for Server Manager and open it.
In Server Manager, go to the “Tools” section and click the option “Computer Management”.
Expand Local Users and Groups, then choose the “Users” option.
Hit right-click on the “Users” option and choose the “New User” option.
Add a Username and Password.
Uncheck the option “User must change password at next logon”.
Check the option “Password never expires”.
Click the “Create” option, then click the “Close” button.

Now Allocate the User to the Administrators Group

In the “Computer Management” segment, go to “Groups”.
Hit right-click on the “Administrators” option and choose the “Add to Group” option.
In the “Properties” segment, click the “Add.” Button.
Add the User Name, then click the option “Check Names”. The format will be <ServerName\UserName>.
Click the “OK” button to confirm.
The user is displayed in the Administrators group. Click the “Apply” button, then click the “OK” button.

Install QuickBooks Desktop or run the update again

Solution 5: Install QuickBooks Desktop in Selective Startup

Switch to Selective Startup and try once more when QuickBooks fails to install or uninstall. Here are the steps to install QuickBooks Desktop in Selective Startup mode:

A) Switch to Selective Startup

To switch to selective startup, follow these steps:

Click the “Windows + R” keys to open the Run command.
Type “msconfig”, then click the “OK” button.
In the General tab, choose the “Selective startup” and “Load system services” option.
Go to the “Services” tab and check the “Hide all Microsoft Services” option.
Click the “Disable all” option.
Uncheck “Hide all Microsoft Services”.
Locate and choose the option “Windows Installer”.
Click the “OK” button.
In the System Configuration screen, click the “Restart” button.

B) Install or Uninstall QuickBooks Desktop

To install or uninstall QuickBooks Desktop, follow these steps:

Reinstall QuickBooks Desktop.
Click the keys “Windows + R” to open the Run command.
Type “msconfig”, then click the “OK” button.
In the “General” tab, choose the “Normal startup” option.
Click the “OK” button.
In the “System Configuration” window, click the “Restart” button.

Solution 6: Install certificates

Install certificates to resolve QuickBooks Desktop Subscription error using either Google Chrome or the Internet Explorer.

A) Using Google Chrome

Follow these steps to install certificates using Google Chrome:

Go to https://ratable.qbdt.intuit.com.
Click the “padlock symbol” available in the address bar.
Choose the option, “View Certificates”.
In the “Certification Path” tab, select “Symantec Class 3 Secure Server CA – G4”.
Click the “View Certificate” option, then the “Install Certificate” option.
The Certificate Import Wizard will appear. Follow the default options.
When the import is done, click the “OK” button.
Shut the certificate windows and retry the installation or update.

B) Using Internet Explorer

Follow these steps to install certificates using the Internet Explorer:

Open the Internet Explorer browser.
Go to the “Tools” menu and choose “Internet Options”.
Click the “Content” tab, then select the option “Certificates”.
Choose the “Intermediate Certification Authorities” option.
Locate and select “Symantec Class 3 Secure Server CA – G4”.
Click the “View Certificate” option, then click “Install”.
Try installing or updating QuickBooks again.

Similar Issue: Fix QuickBooks Payroll Subscription Error 30159

Final Words

This article explained the reasons for the “Sorry, We Need to Verify Your Subscription” error in QuickBooks Enterprise Solution. In addition to this, the effective troubleshooting steps to fix the issue are stated in this guide. Still, if you require expert help, call us at 1800-974-3985.

FAQs

Can QuickBooks be used after the subscription expires?

Once your QuickBooks subscription expires, the data remains in read-only mode. You can check, access, and export data, but it cannot be modified. This view-only access is active for a limited period, allowing users to export data or renew the subscription.

What happens when a QuickBooks Subscription is over?

When the QuickBooks subscription lapses, access to software features is erased. However, the company data remains available for one year. It is possible to export the data or renew the subscription within this period.

How to renew the QuickBooks Desktop Subscription?

To renew the QuickBooks Desktop subscription, follow these steps:

Open QuickBooks Desktop.
Go to the “Help” tab.
Click “Renew Your Subscription”.
Alternatively, go to the Intuit website to acquire a new subscription.

What if the user is not ready to renew the Subscription?

The user can keep using QuickBooks Desktop in read-only mode for nearly three years without renewing the subscription.

How soon does the Payroll Subscription Reactivate after Renewal?

Reactivation depends on factors like Internet connectivity and system requirements. It usually takes a few minutes, but in some scenarios, it may take up to 24 hours.