QuickBooks Error Code 12002: When Downloading Payroll or Desktop Updates

May 13, 2024

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in QuickBooks Desktop, QuickBooks Errors

Hundreds of thousands of accountants and business owners worldwide rely on QuickBooks, making it one of the most dependable accounting programs online. QuickBooks is a powerful and cutting-edge accounting program with several features, including inventory management, financial management, and invoice raising. QuickBooks is a software developed by Intuit that can be accessed through desktop and online versions. An updated version of the application with new and improved features is released every year.

Even though QuickBooks is a strong accounting program, sometimes it has bugs and problems that might reduce your productivity. We will talk about a common error in this post: QuickBooks error 12002. This error may occur as a result of a network timeout, slow internet, or any other problem preventing QuickBooks from connecting to the internet. On your desktop screen, you can see the error code listed below:

QuickBooks Update Error 12002: A network timeout that is preventing QuickBooks from accessing the server.

You should be aware of the causes of QuickBooks problem 12002 before proceeding with the troubleshooting methods, as this will help in coming up with an accurate solution.

What is QuickBooks Error 12002?

When the internet connection cannot be used by the QuickBooks software, the error 12002 payroll might be seen. Network timeouts or slow internet connections may be the cause of this kind of issue. Also, when program users try to update the QuickBooks payroll, this problem code appears.

What are the Reasons Behind QuickBooks Error 12002?

There are many reasons behind the occurrence of error code 12002, a few of which are mentioned below.

Due to network timeout QuickBooks is unable to access the server.
Error 12002 can also be led by the incorrect SSL setting.
Firewall or Internet security is causing issues with the connection.
Internet Explorer is not the default browser.
Behind this error poor internet connection can also be a reason.

Before troubleshooting important steps

Follow the below steps before proceeding to the fixation methods:

Step 1: Create a Company File Backup

Begin by opening your QuickBooks desktop.
Then you have to go to the File menu and then you have to click on the Backup company file.
Now you have to create a local backup of your data.
Follow the on-screen step to create a company file backup once the local backup is successfully created.

Step 2: Update your QuickBooks Desktop

You have to go to the QuickBooks Help menu and then you have to select the Update QuickBooks option.
After that, you can click on the Update Now option.
Then you have to click on Get updates and you have to wait for the process to finish.
To sync with the server it will take a few seconds and it will show all the available updates.
To update all the updates you can now click on Update Now.

Points to Remember Before Fixing QuickBooks Error 12202

You have to download the TLS 1.2 utility and then run it.
Ensure that Internet Explorer is the default browser.
Other than QuickBooks check that you can access secure websites, such as the login page for your bank.

Let’s Fix QuickBooks error code 12002

Follow the steps to troubleshoot QuickBooks error code 12002:

Solution 1: Verify the Internet Explorer Settings

Begin by closing QuickBooks and then open the Internet Explorer.
After that, you have to select Tools and then you have to select the Internet Option.
Then you have to choose Security Setting and make sure that the security setting is set to Medium High.
Now you have to click on the Globe icon and then you can select the Content tab.
You have to make sure that the Content Advisor button is enabled.
Click on the connection tab after doing this and follow the steps that are given below:
- You have to select Never a Dial connection.
- Now you have to make sure that you have selected the right ISP and then you can click on the OK button.
- After that, you have to choose the LAN setting option.
- Now you can check if the Automatically detect settings check box is enabled or not.
- Then you can check if the Use a Proxy Server is disabled or not.
- You need to Uncheck the box that you came e across the Port 80.
- After doing all the steps you can click on the OK button.
Now you have to select the Advanced tab:
- Click on the Restore Advanced Setting option.
- Then search for Use TLS 1.0, TLS 1.1, and Use TLS 1.2 options.
- Now you have to make sure that the Use TLS 1.0 is checked and the other two are unchecked.
Once you have completed, then you have to close the Internet Option and then click on the OK button.
Shut down the Internet Explorer and then you can restart the system.
After that, you have to open QuickBooks and again update it.

Solution 2: Verify the Internet Connection

The second method is that you can verify the internet connection. The steps are mentioned below:

Begin by selecting the Help option and then you can click on the Internet Connection Setup.
After that, you have to select When this application accesses the Internet, use my computer’s internet connection settings to establish a connection.
Now you have to again update it:
- For QuickBooks 2008 and the latest versions:
  - You can choose the Help option and then you have to click on Update QuickBooks and then click on Update Now tab.
- For QuickBooks 2006 and older versions: You have to select File and then you have to click on Update QuickBooks and then click on the Update Now tab.

Solution 3: Set-Up an Internet Connection

Open QuickBooks and then go to the Help option and then check the Internet Connection Set up.
After that, you can click on the Internet Connection Set Up.
Now you have to click on Next and then click on Done.
Lastly, you have to update the application and then check if the error is resolved or not.

Solution 4: Reset Updates settings in Internet Options

If the above mentioned steps didn’t work for you, make sure to reset the internet options’ updates settings. The following are the steps that are involved in this process:

Clicking the Update Now tab is the first thing to do.
Select the Reset Update Checkbox after that.
If the updates don’t work, tap Get Updates and follow the steps listed below:
- To begin, select the Advanced Setting Option.
- Next, find the options named as Use TLS 1.0, USE TLS 1.1, and Use TLS 1.2.
- Ensure the first two are unchecked and the Use TLS 1.0 is checked.

Solution 5: Updating QuickBooks Desktop

You can attempt to resolve the error code 12002 by updating QuickBooks:

First, get Help and then you can select Internet connection setup.
Take advantage of my system’s Internet connection settings to create a connection whenever this application makes an Internet connection.
Then click on Next.
Follow the instructions below to update QuickBooks once more:
- To choose the Update tab, you must first select the File tab. Also, for QuickBooks 2006 and previous versions, choose the Update now tab.
- Next, choose the Update tab and file. Additionally, for QuickBooks 2008 and later versions, choose the Update now tab.

Solution 6: Install/Uninstall QuickBooks in Selective Startup Mode

We are hoping that you have already backed up your data. Now, before you begin following the instructions below, make sure you have your QuickBooks Desktop license and product details close to hand.

Step 1: Start Your System in Selective startup mode

To avoid any more apps interfering with the repair process, we recommend you to switch to Selective startup mode. If at any point before or during the process you feel uneasy or unconfident performing the steps as directed, please get in touch with a Windows specialist.

To open the Run command box located at the bottom left of your computer screen, press the Win + R keys simultaneously.
Enter msconfig, then click the OK tab.
Next, you can select Selective startup and Load system services under the General tab.
Select Hide all Microsoft Services after clicking the Services tab.
Choose Disable all now.
After that, remove the checkmark next to Hide all Microsoft services.
Verify that the Windows Installer checkbox is checked in the services list, then click OK.
Choose Restart from the System Configuration window.

Step 2: Uninstall or Install QuickBooks Desktop

Install QuickBooks Desktop cleanly after your computer has restarted.

Step 3: Switch back to Normal Startup Mode

Once QuickBooks has been installed and removed, return your system to its original setup.

To access the Run command box located at the bottom left of your computer screen, press the Windows and R keys on your keyboard.
Enter Msconfig, then click the OK button.
Click Normal Startup after selecting the General tab, if it hasn’t already been selected.
Select the OK button now.
In the System Configuration window, you can choose Restart.

Read About: QuickBooks Payroll Update Not Working

Conclusion

We hope you find it useful and helpful since we have made every effort to make it as clear and concise as possible. Please give our QuickBooks payroll support team a call, 24 hours a day, if you need assistance with suggestions in this article or if the problem remains after trying them. Our customer service team will see to it that all of your interruptions and questions about QuickBooks are promptly resolved.

Frequently Asked Questions

Q1: What is QuickBooks Error Code 12002?

Ans. QuickBooks Error Code 12002 is a common connectivity error that occurs when QuickBooks is unable to access the internet or provide a stable connection with the server. It may hamper tasks like updating QuickBooks or downloading payroll updates.

Q2: What are the common causes of Error Code 12002?

Ans. The error can occur by various factors, including:

Internet connectivity issues.
Firewall or antivirus blocking QuickBooks access to the internet.
Incorrect SSL settings.
Network timeout settings.
Issues with the browser or internet security settings.

Q3: How can I troubleshoot Error Code 12002?

Ans. Here are some troubleshooting steps you can try:

Check your internet connection.
Temporarily disable firewall or antivirus software.
Ensure SSL settings are configured correctly.
Adjust network timeout settings.
Reset internet browser settings.
Update QuickBooks to the latest version.
Use QuickBooks Connection Diagnostic Tool to identify and fix connection issues.

Q4: How do I check my internet connection?

Ans. You can check your internet connection by accessing a website using your web browser. If you can’t connect to any websites, there might be an issue with your internet connection.

Q5: How do I adjust SSL settings?

Ans. To adjust SSL settings in Internet Explorer:

Open Internet Explorer.
Then you can go to Tools, then Internet Options, and then click on the Advanced tab.
Scroll down to the Security section and make sure SSL 2.0 and SSL 3.0 are checked.
Click Apply and then OK to save changes.