Fix Error 15240 in QuickBooks Desktop

Error code 15240 occurs when QuickBooks Desktop is updated to its latest version. Users also face this error while trying to download payroll services. As soon as the user encounters QuickBooks error 15250, the updation stops abruptly, leading to a system freeze and forcefully closing the Desktop application. 

The primary cause behind the occurrence of QuickBooks update error 15240 is misconfiguration of Firewall settings, computer system’s date and time settings, or Internet Explorer security settings. Following are the error messages that users encounter when error 15240 occurs.

Importance of Fixing QuickBooks Update Error 15240

Fixing QuickBooks error code 15240 ensures that you have access to the latest features, security patches, and performance enhancements. Regular updates are vital to keep your accounting data accurate and protected. Moreover, resolving error 15240 minimizes downtime and frustration, allowing you to maintain smooth business operations.

Prerequisites for Fixing Error 15240

Before fixing error 15240, refer to the guidelines given below. 

• Stable internet connection
• Backup of the QuickBooks company file. 
• Check the system’s date and time settings. 

Following these prerequisites will smoothly and quickly resolve this error without losing any data.

How to Resolve the QuickBooks Error 15240

Here is the list of the solutions that can assist you in resolving the QuickBooks error 15240. Let us check out each solution one after another.

Solution 1: Run the QuickBooks software with Admin rights

Several times you have to use QuickBooks using the admin details and if you have not signed in as an Admin, then it is quite likely that you will experience the issue. You need to implement the steps given below:

• The first step is to go to the QuickBooks icon on the desktop and press right-click on it
• Now you need to choose the option, Run as Administrator
• Now, open the Properties option, and review the Compatibility for all users

Solution 2: Authenticating the Internet Explorer Settings

If you are running QuickBooks since Admin is not working, then it is possible to authenticate the Explorer settings.

Here are the steps included in this procedure and they are as follows:

• To start with, you need to select the Gear Icon and then choose the Internet Options
• Next, move to the particular Advanced tab
• In the Security tab, you will be required to mark Use SSL 3.0 and SSL 2.0
• In the last step of this procedure, you need to choose Apply and then press the OK button

Solution 3: Check the Third-party firewall

To resolve this issue, you can also verify the settings of the third-party firewall since the firewall frequently obstructs the software’s ability to communicate with other files. The following are the steps that will assist you to check the third-party firewall:

• Talk to the developer of the third-party firewall for guidelines on the procedure to change the settings and allow QuickBooks to download and install updates
• Also, make sure the following files have the right to go through the firewall:
  • Qbw32.exe
  • Qbupdate.exe

It is important to note that you also need to authenticate that ports 80 and 443 are not disabled.

Solution 4: Review the system date and time settings

• For this, you need to select the time display on the system and then choose the date and time settings
• Set the right time and date
• Also, select the Apply and OK options

Solution 5: Use the Clean Install Tool to reinstall the software

With consistent application, this method can assist you in getting rid of all the remains that may have built up over time. To prevent any type of data loss, make sure you have a full backup of the firm file. The following are the steps needed to carry out a clean installation of the QuickBooks Desktop:

• First, you need to uninstall the QuickBooks Desktop from the system
• Now rename the installation folders by downloading the QuickBooks Clean Install tool and then running it
• Now reinstall the QuickBooks software

Note: It is also possible to run the clean install tool directly from the QuickBooks tool hub.

Solution 6: Including Windows permission to QuickBooks installation folders

In this method, where you can include the Windows permissions to QuickBooks installation folders to resolve the issue by implementing the steps given below:

• First, shut your QuickBooks
• Go to the C:\Program Files. For the 64-but users, C: Program files (x86).
• Press right-click on the Intuit folder and then select the Properties option
• Now go to the security tab and then choose the Advanced option
• You will be required to make sure that the folder owner is the user group. In case it is not, then you will need to take ownership of the particular Intuit folder by implementing the steps given below:
  • Choose Change beside the owner name on the screen for Advanced Security settings screen.
  • Enter users in the enter the object name to choose the field and also choose the check names
  • Next, press the OK button. Now mark replace owner on sub-containers and objects.
  • Once it is done, press Apply and OK tabs
  • Choose the users on the permissions screen and then press on the Full Control option
  • Choose the Apply and OK tab.
• You must try downloading the updates and in case the error repeats, then implement the above steps for the folders below:
  • (64-bit users) C:\Program Files (x86)\Common Files\Intuit
  • C:\Users\Your User Name\AppData\Local\Intuit
  • C:\Program Files\Common Files\Intuit
  • C:\ProgramData\Intuit

What Causes QuickBooks Update Error 15240?

Here is the list of the reasons that triggered the QuickBooks update error 15240:

• Incorrect computer date and time settings.
• Corrupted or damaged QuickBooks company files.
• Wrong Internet Explorer settings configuration.
• Running QuickBooks in the absence of Admin permissions.
• Antivirus software of firewall blocking QuickBooks.

Signs and Symptoms of the QuickBooks Payroll Update Error 15240

Here is the list of the signs and symptoms of the QuickBooks payroll update error code 15240:

• Your system crashes very often while the same program is being run.
• Periodic freezing of your system for some time.
• Delayed response to keyboard or mouse inputs.

There are numerous distinct series codes in the QuickBooks 15000 series…

Conclusion

QuickBooks error 15240 can disrupt important updates and payroll tasks, but it is resolvable with the right steps. This error often arises from issues like incorrect system settings, lack of admin permissions, or outdated software. Identifying its causes, such as misconfigured browsers or third-party firewall restrictions, is key to resolving it. Methods like running QuickBooks as an administrator, adjusting system date and time, verifying internet settings, and reinstalling the software via a clean install can effectively address the issue. By systematically applying these solutions, users can restore QuickBooks’ functionality and ensure seamless updates and payroll operations.

Frequently Asked Questions