Fix Unrecoverable Error in QuickBooks Desktop

Unrecoverable error xxxxx xxxxx that causes QuickBooks Desktop to close unexpectedly. This unrecoverable error in QuickBooks Desktop typically occurs when performing tasks like opening or saving files, updating QuickBooks, or using file utilities. It can appear with an error code and a message saying QuickBooks needs to close. Users will experience crashes, freezes, or difficulty saving files once they encounter this problem.

The causes of QuickBooks unrecoverable error include missing updates, damaged components, issues with the company file, network problems, and data corruption. Users can fix this error by ensuring regular updates, repairing damaged QuickBooks components, and securing a stable network connection. In this article, you will gain insights into unrecoverable error in QuickBooks Desktop, its causes, and a step-by-step guide to each solution.

QuickBooks Desktop application closes suddenly, and the user will encounter the error message…

What is an Unrecoverable Error in QuickBooks Desktop

 It has been observed that this Quickbooks Desktop unrecoverable error occurs when the user is closing or trying to access the company file, clicking on a ship or print icon, or clicking on the save button present at the top of the transaction menu. This error mainly blocks users from accessing the company file. Users facing this unexpected shutdown will experience difficulties in performing the tasks mentioned below.

• Opening or closing a file.
• Running file utilities, such as verify, rebuild, or condense.
• Selecting any menu option, button, or link in QuickBooks.
• Saving a backup or portable copy.
• Updating the QuickBooks program or payroll updates.

Related Topic: QuickBooks Unable to Backup Company File

Fix QuickBooks Unrecoverable Error

QuickBooks unrecoverable error XXXXX XXXXX indicates that the software closed unexpectedly.

• Make a backup or portable copy and save it.
• In QuickBooks, click any menu item, button, or link.
• Make program or payroll updates in QuickBooks.
• Run file utilities (condense, rebuild, or verify).

Before starting to troubleshoot:

• Update QuickBooks Desktop to the latest release
• Then create a backup of your company file

Solution 1: Open QuickBooks with all windows closed

Any windows that are left open when you close your company file in QuickBooks will reopen. An unrecoverable error may appear at startup if you have multiple windows scheduled to launch automatically or if you have a huge report.

After closing all windows, open your file:

• Launch the desktop version of QuickBooks.
• Choose your company file under No Company Open.
• On your keyboard, press and hold ALT, then choose Open. Holding down ALT is necessary until the file opens. Release the Alt key and input your password if QuickBooks prompts you to log in. Once more, press and hold ALT, then choose OK.

Solution 2: Use a different QuickBooks user

Try using a different QuickBooks user to open your company file.

• You can go to Company, and then you can select Set Up Users and Passwords, then you have to select Set Up Users. Enterprise users: You can go to the Company menu and then select Users and then select Set Up users and roles.
• After choosing Add User… and entering the password and username, click Next.
• After making any required changes to the user, click Finish.
• Go to File and choose Close Company/Logoff.
• Enter the new login credentials to access the company file.

If the new user is successful, remove the problematic user and create them again.

Note: Use the QuickBooks File Doctor if the error occurs when you open your file as the admin user.

Solution 3: Create a new Windows Admin

Windows 10 and newer,

• Begin by selecting Start, then you have to select Account, and then click on Family and Other Users.
• Now you have to select Add someone else to this PC that is under the Other Users.
• After that, you have to select I don’t have this person’s sign-in information and then you can Add a user without a Microsoft account.
• Now you can enter the name of the new account and then you can select Finish.
• Recommended: To ensure security you can assign a password to the new account.
• Then you have to select the newly created account and then you can choose the Account Type.
• After that choose Administrator and then click on OK.

Windows Server 2012 and newer,

Note: Before following these steps you can consult your IT professional.

• Begin by opening the Server Manager
• Then you have to select Tools and then you have to select Computer Management
• Now you can Expand Local Users and Groups, and then you have to select Groups.
• To open the Administrator Properties window you can Double-click the administrator groups. Then choose Add.
• Enter the account you wish to add to the local admin groups in the Select Users, Computers, Service Accounts, or Groups window. Click OK.

Open QuickBooks after setting up the new admin and logging out and back into Windows.

Solution 4: Open a sample company file

You can check whether the issue is with QuickBooks itself or your company file by looking at a sample company file.

Open a Sample File

• You can press and hold the Ctrl key.
• Double-click the icon of the QuickBooks software.
• Once the No Company Open window appears, hold down the Ctrl key.
• Then choose Open a sample file from the No Company Open window.
• Any sample file can be chosen from the list.

Your company file may be damaged, or the folder in which it is located may be damaged, if the sample file opens and you do not notice the error. ADR or a recent backup might be used to recover your file. If your backup or ADR isn’t enough to get you back on track, do some simple data damage troubleshooting.

Solution 5: Move your file to a different folder

To see if the folder from which you open your company file is corrupted, you can copy it to a new folder.

Copy the company file to a different location

• On your desktop, right-click anywhere, choose New, and then choose Folder. QBTEST is the folder’s name.
• You can open the folder where your company file is saved.
• Make a right-click on the file and choose Copy.
• You can paste the company file into the newly created QBTEST folder.
• From the QBTEST folder, open the company file.

If the issue disappears when you open your company file from a different location, either the path to the folder is too long or the folder in which your company file is located is corrupted. To store your file, you will need to make a new folder.

Solution 6: Run Quick Fix My Program from the QuickBooks Tool Hub

Step 1: Download and install the QuickBooks Tool Hub

Common errors can be fixed with the QuickBooks Tool Hub. To use the tool hub, you must close QuickBooks. We advise you to use Tool Hub on Windows 10, 64-bit, for optimal results.

• Shut down QuickBooks.
• Download the QuickBooks Tool Hub’s most recent version, which is 1.6.5. Save the file to a location where you can quickly locate it, such as your Windows desktop or Downloads folder. Note: You can determine the version of Tool Hub you have if you have already installed it. Click the Home tab. It will be the version at the bottom.
• Open the QuickBooksToolHub.exe file that you downloaded.
• To install and accept the terms and conditions, follow the on-screen instructions.
• Double-clicking the icon on your Windows desktop will launch the tool hub after the installation is complete.

Note: If you are not able to locate the icon, search for QuickBooks Tool Hub on Windows and choose the application.

Step 2: From the Tool Hub, run the Quick Fix My Program

Any open background processes that QuickBooks uses will be closed by the Quick Fix. It will quickly fix your program.

• Choose Program Issues from the QuickBooks Tool Hub.
• Click on Quick Fix My Program.
• Open your data file in QuickBooks Desktop after starting up.

Step 3: Run the Tool Hub’s QuickBooks Install Diagnostic Utility

The QuickBooks program uses Microsoft components, which can have problems that the QuickBooks Install Diagnostic Tool automatically finds and resolves.

• If the QuickBooks Tool Hub isn’t open already, open it now.
• Choose Program Problems from the Tool Hub.
• Choose the Program Diagnostic Tool for QuickBooks. Let the tool run. This can take up to 20 minutes
• After the utility has finished running, restart your computer and open QuickBooks again.

Related Topic- Fix QuickBooks Error 6000, 83

The QuickBooks program may also frequently freeze for a user. As a result, if a user attempts to update the software, QuickBooks stops updating in the middle of the operation. Or the update takes longer than normal. Users may also realize that changes they have made recently cannot be saved. This occurs because the damaged QuickBooks components don’t allow QuickBooks to properly read the company file.

What are the Reasons Behind the QuickBooks Desktop Unrecoverable Error

Here are some common reasons behind encountering the QuickBooks unrecoverable error:

• Missing Updates: Compatibility issues can trigger this error if you have missed updating the QuickBooks Desktop or Windows system.

• Damaged QuickBooks Components: Corruption or damage to key QuickBooks components can interfere with the program’s normal operation, resulting in this error.

• Need for Program Code to Repair Data: When QuickBooks encounters data corruption, it requires a specific repair program code to restore the data and resolve the error.

• Network Issues: Users trying to access a company file over a poor network connection can trigger this error, especially if the file cannot be accessed properly.

Corrupted Company File: A corrupted company file is one of the main culprits behind this error.

Conclusion

Encountering a QuickBooks unrecoverable error XXXXX XXXXX can be frustrating, but with the right method, it can be resolved efficiently. By following the troubleshooting steps provided in this guide or seeking assistance from QuickBooks support, users can often identify and resolve the underlying issues causing the error. It’s important to ensure that QuickBooks and the system it operates on are up to date and that the company file is not damaged. Taking regular backups of company files can also reduce the risk of data loss in case of such errors. Remember, addressing the issue promptly can help minimize disruptions to your workflow and keep your financial records accurate.

Frequently Asked Questions