QuickBooks Error Code OLSU 1013

One of the most recent errors which arises when you conduct any financial transaction or encounter a problem during the online banking setup process, at that time the banking error that appears is known as Error Code in QuickBooks that is OLSU 1013. This OLSU 1013 issue stops you from updating your account information and keeps you stuck with your current tasks. This error is a little tricky to fix, and if you don’t fix it, then the error message will keep appearing on your computer.

Therefore, in order to resolve this error, we have created this article so that we can assist you in resolving this bank connection error in QuickBooks. This article will help you if you are stuck and want to remove the QuickBooks Error OLSU 1013 error message while using the program.

Online banking is one of the most powerful features of QuickBooks accounting software which has the ability to link bank and credit card accounts directly. It helps customers to manage their finances more quickly and effectively. Additionally, it saves time by automatically downloading all of your most recent transactions. Despite being a strong tool, QuickBooks Online Banking has some flaws that force users to run into different kinds of problems when they use it for banking operations.

To learn the essentials of this QuickBooks OLSU 1013 problem, simply read this article through to the end.

Short Note About QuickBooks Error Code OLSU 1013

Users of QuickBooks Online frequently experience technical issues while conducting banking activities. These issues are typically caused by the bank feed problem which is also known as QuickBooks problem Code OLSU 1013. Additionally, the following is the text of the OLSU 1013 error notice that will be displayed on your desktop:

Something went wrong that wasn’t expected. It was not possible to access the servers for branding and profiles. Your login isn’t working properly. Kindly give it another go. Click Cancel to end the setup process at this point, and then attempt creating the account for online services once more.

Reasons for the QuickBooks Error Code OLSU 1013

There are a number of factors that might cause QuickBooks to display the bank feed error code 1013, but problems with the user’s bank institution is also known as a financial institution, or FI which is the primary cause of this code. However, the following are some additional, more potent explanations for the recurrence of these causes that we have explained below:

• In case you are using an out-of-date version of QuickBooks Desktop.
• There was a disruption in internet access.
• By inputting incorrect login information.
• The bank’s servers are undergoing maintenance or updating, thus there has been no answer.
• If you are utilizing a different mode as opposed to Express or Side by Side modes.
• When the setup of Internet Explorer does not allow QuickBooks Desktop to connect to the browser.
• The outdated financial directory.

Important points to be remember,

• First you have to check if you are using the most recent version of the QuickBooks program.
• In order to conveniently access websites, ensure that your internet connection is working properly.
• Install the most recent version of Internet Explorer by using it as your primary browser.
• Check that the bank credentials you are entering are accurate.
• Don’t forget to verify the firm file backup.
• Never operate QuickBooks in multi-user mode; instead use it in single user mode.
• Now match if there is any pending downloaded transaction.

Troubleshooting for QuickBooks Error Code OLSU 1013

Once you have gone through all of the above steps for resolving QuickBooks OLSU Error 1013, it is now necessary to initiate the process of fixing this error. To do this, sequentially execute the following solutions:

First Solution: Create a new company file

To create a new company file, follow the following steps:

1. Go to the File menu first, and then choose New Company.
2. Select the option for Express Start now.
3. Incorporate the problematic bank account.
4. Once finished, create a bank feed account for the new test corporation.
5. Finally, in order to test the account, you must download the bank feed transactions.

Second Solution: The Financial Institution Directory (FIDIR) should be updated

This method requires you to use the Bank tab in QuickBooks to make changes in the Financial Institution Directory or an online directory.

1. Open your QuickBooks desktop first.
2. Now select the Banking tab.
3. Select the Bank Feed option from the list of options of the banking tab.
4. Navigate and click the Bank Feeds Centre button.
5. Select “Sync all for this Bank” from the drop-down menu.
6. This will bring your FIDIR up to date, which will resolve the OLSU 1013 error that QuickBooks software is experiencing.

Third Solution: Enabling of TSL 1.2 Internet Protocol

We advise you to attempt this method utilizing the TSL1.2 Internet protocol if the aforementioned alternatives were unsuccessful in any way. Below are the steps that comprise this method:

1. Start with Internet Explorer 11 and make sure it is up to date, update it to the most recent version if necessary.
2. In the upper right corner of the browser, click on the Gear icon.
3. Now, you must select the Advanced tab in the internet option.
4. Next, unmark Use TLS 1.0 and Mark Use TLS 1.2 under the Security section by scrolling down to it.
5. To save the applied actions, select the OK tab and then click on the Apply option.
6. Finally, end all open applications and restart the computer.

Forth Solution: Make and Combine Accounts

Making accounts and combining them is an additional option. Please take note of the following measures and adhere to them:

1. To start, perform a right-click on the accounts that are giving you trouble, and then select the Edit account.
2. Subsequently, select the name of the account and press the Copy option.
3. The account name must also have an asterisk (*) at the end.
4. After that, select the Bank feed settings tab and select the Deactivate the All-online services option.
5. Click on the Save button and hit the close button to proceed.
6. Click the accountants’ chart now to create a new account.
7. The account name must then be pasted after the asterisk (*) is removed.
8. Subsequently, click on the Asterisk-marked Chart of Accountants after closing and reopening the file.
9. Select the Edit option by performing a right-click on the Account.
10. Click on the Save and Close button once you removed the asterisk (*) sign.
11. The merging caution message will appear on your screen. Click on Yes.
12. Next, select Create an account for bank feeds.
13. Lastly, download every transaction to the combined account.

Fifth Solution: Deactivate any accounts connected to internet services

To resolve the OLSU issue 1013 in QuickBooks, you must deactivate the online service account. The actions to take are as follows:

1. To begin using this solution, be sure to select the Include inactive option found at the Chart of Accountants’ bottom.
2. You then have to stop receiving bank feeds for the dormant account.
3. It is now necessary for you to close the file and open it again.
4. At last, each account can be configured for Bank Feeds.

Sixth Solution: Refreshing the bank connection with the account

The following actions must be taken in order to refresh the bank connection with the problematic account in order to prevent the OLSU 1013 error:

1. Check all bank accounts that are no longer in use and disable their online banking first.
2. Now, select the company file.
3. Choose the account chart.
4. Next, click on the include inactive box. Put a lightning bolt on the inactive account to identify it.

Seventh Solution: Setting of the QuickBooks which is to be used in Express Mode

1. Launch QuickBooks Desktop on your computer first.
2. It is now necessary for you to log in as an administrator to the corporate file.
3. Next, in QuickBooks Desktop, select the Preferences option located under the Edit tab.
4. Click on the Checking tab on the dashboard’s left side.
5. Choose Express Mode in the Bank Feed box by clicking on the Company Preferences tab.
6. To save the changes, click the OK tab.

Conclusion

We only hope that this article was helpful to you and that you will be able to permanently fix the OLSU 1013 error. However, don’t hesitate to contact the QuickBooks customer support service right away at our toll free number, in case if the mistake happens to still bother you or if you have any questions about it. Our staff comprises Intuit certified professionals who are on call 24/7 to provide you with the best answers right away.

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Also read about: QuickBooks Error Code 12157

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Frequently Asked Questions

Q1: The QB Accountant 2024 version cannot establish a bank connection. What to do in such situation?

Ans 1: The following actions can assist in resolving the QuickBooks desktop bank connection issue:

1. Start QuickBooks.
2. Select the option to form a new company in the no company open window.
3. Make your choice between detailed and express starts.
4. Try establishing a bank connection.

Q2: Can I utilize Microsoft Edge to access QuickBooks Desktop?

Ans 2: Internet Explorer 11 (32-bit) is the minimum browser required for QuickBooks desktop. As a result, Microsoft Edge is among the incompatible browsers. Make sure you review the system requirements before using QuickBooks to get the most out of it.

Q3: What does QuickBooks desktop’s olsu1013 error code mean?

Ans 3: When there is a breakdown in communication between the account and the bank, the QuickBooks Desktop’s OLSU1013 Error takes place. Possible causes for this could be problems with the bank’s server.

Q4: What is Gateway Error 1013?

Ans 4: 1013 indicates that a valid digital certificate matching the transaction’s 9-digit provider ID and 4-character office ID could not be found by the iCA.