Fix QuickBooks Script Error

While opening your QuickBooks company file script errors are the most confusing errors that you can encounter. When there is a script issue in QuickBooks, the error message is difficult to understand and no information regarding the cause is provided. This article contains the top 8 troubleshooting steps you may use to fix scripting errors in QuickBooks if you are sick of seeing these annoying error messages. Please read the article through to the end for complete information. In addition to the troubleshooting instructions, we have listed a detailed description of the QuickBooks Script error and its causes.

Script Error Message: An error has occurred on the script of this page 
Line: 7 
Char: 561 
Error: Unable to Get Property Length of Undefined or Null Reference 
Code: 0 
URL: https://a166211981.cdn.optimizely.com/client_storage/a166211981.html

What is a Script Error in QuickBooks Desktop?

Script errors are generally related to Internet Explorer, and QuickBooks connects to the internet by default using Internet Explorer’s settings. The error message “QuickBooks Script Error Unable to Get Property Length of Undefined or Null Reference” appears in QuickBooks Desktop when a script error occurs when JavaScript or VB Script is not installed correctly, or when Internet Explorer cannot run these scripting languages for some reason. Resolving the script error in QuickBooks doesn’t need immense troubleshooting and it can also be rectified by resetting the Internet Explorer’s settings.

Factors that Trigger QuickBooks Script Error

The script error that appears in QuickBooks might be caused by a variety of reasons. However, the most common causes that have been seen in multiple user devices are given below:

• If any of QuickBooks’ script processing tools or features are disabled, the error can appear.
• If the device’s script debugging feature is enabled.
• A damaged Windows user can cause such an issue.
• The computer device’s previously made changes were not checked and saved.
• QuickBooks users may experience issues if the data they got data downloaded online does not sync with the script program.

How to Identify QuickBooks Script Error?

These are the steps that you may notice on your device if you are experiencing the script issue, as they verify the error.

• Internet Explorer malfunctions or reacts slowly to your demands whenever you use it.
• If QuickBooks is not exempt from the Windows firewall, then its online operations are prohibited.
• Using QuickBooks makes navigating the screen challenging.
• Not being able to get QuickBooks Desktop updates.
• Time out messages show up on the browser screen frequently.

How to Fix Script Error in QuickBooks?

Step 1: Add Intuit as a Trusted Website in Internet Explorer

1. Begin by opening the Internet Explorer and then under the Settings menu you have to go to the Security tab.
2. Return to the Trusted Sites window after adding *Intuit.com as a trusted website that is under the area dedicated to trusted sites.
3. Unmark the option to require server verification (https:) option.
4. Unmark Enable Protected Mode option and close the Trusted Sites window.
5. Try to run QuickBooks Desktop again after exiting Internet Explorer, and if the scripting error persists, you can follow all the troubleshooting processes listed below.

Step 2: Clear Internet Explorer Cache Data

1. Go to the Browsing History section that is under the settings of Internet Explorer.
2. Then you have to click Delete and then you have to select history, cookies, and temporary internet files.
3. Now you have to click on the Delete button.
4. Then you have to click Apply and then click on OK.

Step 3: Run Internet Explorer in the Compatibility View

1. Start by opening Internet Explorer and then go to the Settings icon and click on Tools.
2. To open the Compatibility View window you have to open the Compatibility View settings.
3. Mark the box that says Show all websites in compatibility view.
4. To save the change you have to click Close.

Step 4: Turn off Add-ons in Internet Explorer

1. Open Internet Explorer, then choose Internet Options from the Tools menu.
2. Select the Manage Add-ons option from the Programs tab.
3. From the bottom of the screen, click the add-on and choose Disable.
4. After selecting OK, close Internet Explorer.

Step 5: Clear SSL Certificates from Internet Explorer

1. You can click on the Gear icon that is at the top of Internet Explorer and then you can select Internet Options.
2. Click the Clear SSL State button under the Content tab.
3. To save the changes, click OK.

Step 6: Set Internet Explorer as your default Internet browser

1. Go to the Programs tab in Internet Explorer’s settings.
2. Select Tell me if Internet Explorer is not the default web browser by clicking the Make Default button.

Step 7: Turn off Script Error Notification in the Browser Settings

1. Begin by opening Internet Explorer and then click on the Tool icon that is at the top-right.
2. After selecting Internet Options and then select the Advanced tab
3. You can remove the check mark from “Display a notification about every script error.”
4. By clicking OK save the settings.

Step 8: Add the URL in the Error Message to the Restricted Websites List in QuickBooks

1. You can open QuickBooks and from the Help tab, you can click Internet Connection Setup.
2. Then you have to click on Next and then click on Advanced Connection Settings.
3. Click the Restricted Sites option under the Security tab now.
4. The URL you are seeing in the error message can be copied and pasted by clicking Sites. An example is provided below. “https://QuickBooks.intuit.com/content/dam/intuit/QuickBooks/sandbox/custPerf/cust-adrum.js“
5. Click Add now, and then select Close.
6. To save the change, click OK and Done at the end.

In QuickBooks 2024 the latest troubleshooting method will help you in resolving script errors or any previous version of the application.

Step 9: Reinstall Internet Explorer (For Windows 10 Users)

1. Open the Control Panel by using the Windows Start menu, then go to the Add/Remove Program area.
2. Select the Turn Windows features on or off option now, and from Internet Explorer 11 remove the checkmark.
3. Then Restart your Windows and go back to the Turn Windows features on or off settings.
4. Now you have to put a checkmark that is next to the Internet Explorer 11 option and then restart your PC once again.
5. Then run QuickBooks and check if this resolved the script error.

Conclusion

Dealing with QuickBooks Script Error Code 0 can be frustrating, but understanding its causes and solutions can significantly reduce the stress associated with it. This error often comes due to issues such as outdated scripts, internet settings, or interference from other software. Regular maintenance and updates will also help prevent such errors in the future, ensuring smooth and efficient use of QuickBooks.

Learn about: QuickBooks Error 3371: Could not Initialize License Properties

FAQs

Q1: What is QuickBooks Script Error Code 0?

Ans. QuickBooks Script Error Code 0 is an error that occurs when a script on a web page within QuickBooks fails to execute correctly. This can happen due to various reasons such as outdated scripts, incorrect browser settings, or interference from other software.

Q2: What causes QuickBooks Script Error Code 0?

Ans. The error can be caused by outdated Internet Explorer settings, internet connectivity issues, incorrect configuration of Internet Explorer, conflicts with other software, or outdated QuickBooks software.

Q3: How can I update Internet Explorer to fix Script Error Code 0 in QuickBooks?

Ans. To update Internet Explorer, visit the official Microsoft website, download the latest version, and follow the installation instructions. After updating, restart your computer and check if the error persists.

Q4: Can clearing the browser cache help in resolving Script Error Code 0?

Ans. Yes, clearing the browser cache can help resolve script errors by removing outdated or corrupt files that might be causing the issue. To clear the cache in Internet Explorer, go to the settings menu, select ‘Internet options,’ and then ‘Delete’ under the browsing history section.

Q5: What internet settings should I configure to fix the script error?

Ans. Ensure that Active Scripting, Java Applets, and File Download options are enabled in Internet Explorer. These settings can be configured under the Security tab in Internet options.

Q6: Is it necessary to update QuickBooks to fix Script Error Code 0?

Ans. Yes, keeping QuickBooks updated ensures that you have the latest solutions and improvements, which can help resolve script errors. To update QuickBooks, you can go to the Help menu and then you can select Update QuickBooks.