Troubleshoot QuickBooks Script Error

You can resolve QuickBooks Script error by making changes in Internet Explorer’s settings, adding URLs to the list of blacklisted websites, initiating a system scan, and reinstalling Adobe Flash, Java, and .Net Framework. This error is caused due to turned-off features, enabled debugging elements, damaged Windows, unsaved changes, and unsynced data.

Since there are numerous causes of the script errors in QuickBooks, the way to fix it is also unique. Before you start the process of fixing this error, you must create a backup copy of your company file. This article will give you insights regarding the solutions to troubleshoot script errors, as well as their causes and prerequisites.

Script errors are generally related to Internet Explorer, and QuickBooks connects to the internet by default using Internet Explorer’s settings. The error message appears in QuickBooks Desktop when a script error occurs when JavaScript or VB Script is not installed correctly, or when Internet Explorer cannot run these scripting languages for some reason. Resolving the script error in QuickBooks doesn’t need immense troubleshooting and it can also be rectified by resetting the Internet Explorer’s settings.

Causes of Script Error in QuickBooks

Here are the reasons that have triggered the QuickBooks Script Error:

• Browser’s setting
• Corrupted Cache 
• Enabled Script Debugging
• Damaged ActiveX components
• Damaged Windows User
• Corrupted company file
• Malware
• Damaged script processing software

Prerequisites for Fixing Script Error in QuickBooks Desktop

It always important to stay prepared before beginning the process of fixing any error. Mentioned below are a few guidelines that will help fix script errors in QuickBooks.

• Since the company file contains important financial details about your business, create a backup copy of it.
• Make sure your internet connection is stable.
• Users are advised to always use the most recent version of the accounting program QuickBooks Desktop.

Solutions to Troubleshoot QuickBooks Script Error

Here are the solutions to troubleshoot script-based errors in QuickBooks Desktop:

Solution 1: Clear the Browser’s Cache

Users will have to press the Ctrl+Shift+Delete keys to delete the browser’s cache. 

If this doesn’t help you in fixing the error, just move on to other solutions provided below. 

Solution 2:  Intuit-Specific Cookies

You usually just need to clean the cache in your browser. However, you can delete Intuit-specific cookies if the error persists after doing that. This will help in resetting website settings that may be interfering with QuickBooks.

Note: Only cookies related to Intuit should be cleared.

Google Chrome

• Step 1: Click the More ⋮ symbol in the upper right corner.
• Step 2: Click on Settings.
• Step 3: Choose the Privacy and Securit settings.
• Step 4: Choose the option ‘Cookies and Other Site Data’
• Step 5: Click on the ‘See all cookies and site data’ option.
• Step 6: To locate Intuit cookies, type “intuit” into the search field.
• Step 7: Click on the trash can symbol or choose ‘Remove All Shown’.
• Step 8: To ensure that the changes are saved, you must restart your Google Chrome browser.

Mozilla Firefox

• Step 1: Go to the Menu symbol ( ☰) which is in the upper right corner.
• Step 2: Click on Settings.
• Step 3: Now you must click open the Privacy & Security tab.
• Step 4: Under Cookies and Site Data, choose Manage Data.
• Step 5: To locate Intuit cookies, you must type “Intuit” into the search bar and hit the Enter button.
• Step 6: Click on the Remove All Shown option.
• Step 7: Click on the Save Changes button.
• Step 8: Restart Mozilla Firefox to check whether the changes are saved or not.

Safari

• Step 1: Launch Safari and choose Safari next to the upper-left apple symbol.
• Step 2: Choose the Preferences tab.
• Step 3: Manage Website Data after choosing Privacy.
• Step 4: To locate Intuit cookies, type “Intuit” into the search field.
• Step 5: Click on the Remove All box.
• Step 6: Click on the Remove Now button.
• Step 7: Click on Done.
• Step 8: To check the saved changes, you must Restart the Safari browser.

Proceed to a different option if clearing the Intuit-specific cookies didn’t help fix this issue. 

Solution 3: Change Browser’s Settings

1. Clear the cookies and cache in Internet Explorer

If you use Windows 10 or don’t use Internet Explorer as your web browser, still follow this process. Internet Explorer is used in the background by QuickBooks Payments to connect to our online services.

• Step 1: You must Start by launching Internet Explorer.
• Step 2: Click on the Tools ⚙ symbol. On your PC, you can also choose the Tools menu by using the Alt key to display the menu bar.
• Step 3: Choose Internet Options from the menu.
• Step 4: Click on the General tab and then, go to the browsing history and choose Delete
• Step 5: Choose which of the following to remove:

Passwords, history, cookies, and website data; temporary Internet files and files. 

• Step 7: Choose “Delete.”
• Step 8: You must exit from the Internet Options Window.
• Step 9: You must also close the Internet Explorer.
• Step 10: Make another attempt to access QuickBooks Payments.

Microsoft Edge has taken the position of Internet Explorer as the company’s primary web browser. Nevertheless, Windows 10 still has Internet Explorer. Here’s how to open Internet Explorer in Edge if it’s not visible on your computer:

• Step 1: You must launch the browser Microsoft Edge.
• Step 2: In the upper right corner of the browser window, click the button with three dots (…).
• Step 3: Choose “Open with Internet Explorer”.
• Step 4: To clear the cache and cookies, follow the previous instructions.

2. Change the Compatibility View settings in Internet Explorer

The Compatibility View options will help in the correct display of web pages. Follow the steps given below to make changes in them in the Internet Explorer browser.

• Step 1: Firstly, you must click open the Internet Explorer.
• Step 2: Choose the Tools ⚙ icon. Alternatively, you can choose the Tools menu by pressing the Alt key on your computer to display the menu bar.
• Step 3: From the menu, choose Compatibility View Settings.
• Step 4: Type “https://*.intuit.com” into the Add this website field and click Add. This process should be repeated for “https://*.intuit.net” and “https://*.quickbooks.com.”
• Step 5: After making these changes, you must click on “Close.”

3. Change the internet connection settings in QuickBooks

It’s preferable to modify these settings in QuickBooks Desktop, even though you can do it directly via Internet Explorer. This ensures that the updated QuickBooks settings are applied.

• Step 1: Initially you must click open the QuickBooks Desktop accounting software.
• Step 2: Choose Internet Connection Setup from the Help menu
• Step 3: Choose the ‘Use the Internet connection settings’ option on my computer, and then click Next.
• Step 4: Click on the Advanced Connection Settings tab. By doing this, you can modify the settings shown below in the Internet Options box.

Solution 4: Disable Script Debugging

• Step 1: Choose Internet Options from the Tools menu (gear icon) in Internet Explorer.
• Step 2: Select the Advanced tab in step two.
• Step 3: Choose Disable script debugging (Internet Explorer) and Disable script debugging (Other) after scrolling through the Settings window.

Solution 5:  Turn off Security Software

• Any security-related components must be fully removed or set up to permit scripts while QuickBooks Desktop is processing.
• It should be noted that turning off security software only prevents fresh data input; it will still prevent functionality as long as it is installed. In the event that support is required, the company’s IT department must be contacted.

Solution 6: Fix the Corrupted Company File

You can fix data damage in your company file and this will eventually resolve the QuickBooks Script error. In case you have noticed certain issues with the data of the company file, then need not worry. Just follow the instructions given below to fix issues within the company file.

Option 1: Repair your company file using the Rebuild Data tool

The minor errors that are found in the company file can be resolved automatically by using the Rebuilt Data tool that is built into QuickBooks.

• Step 1: Hover your cursor over Utilities in the File menu, then choose Rebuild Data.
• Step 2: Click OK in the QuickBooks Information window. To save a backup, adhere to the on-screen instructions.
• Step 3: Allow the Repair Data Tool to fix your file. It can require some time. QuickBooks is functional as long as you can move your mouse, even if it appears to be stuck.
• Step 4: Click OK when the tool’s work is completed.
• Step 5: Navigate to the File menu. Next, you must choose Verify Data by hovering over Utilities.
• Step 6: Allow the tool to look for data problems in your file.
• Step 7: Choose OK if QuickBooks detects no issues. Your company file is still available for use. You will not be able to find any issues or damage to your data.
• Step 8: Choose Rebuild Now if QuickBooks detects a problem with your company file.

Option 2: Use QuickBooks File Doctor

• Step 1: You must click open the Company File Issues from the tool hub.
• Step 2: Choose “Run QuickBooks File Doctor.” The file doctor may take up to a minute to open.

Note: Look for QuickBooks Desktop File Doc and open it manually if the QuickBooks File Doctor doesn't open.

• Step 3: Choose your company file from the drop-down option in QuickBooks File Doctor.
• Step 4: Choose Browse and Search to locate your file if it’s not visible.
• Step 5: You must click on the Check Your File option (Middle Option Only). After this, select the Continue button.
• Step 6: After entering your QuickBooks admin password, click Next.
• Step 7: The scan time can take anywhere from 10 to 15 minutes, depending on the size of the file. Even if the scan resolves your problem, it can still report that it was failed. After the scan is complete, access your company file and QuickBooks.

Option 3: Manually Repair Company File or Rebuilt Company File Data

Here are the steps for the users who wish to manually fix data QuickBooks script error:

• Step 1: Navigate to the File menu. Next, choose Verify Data by hovering over Utilities.
• Step 2: Allow the tool to look for data issues in your file.
• Step 3: To view the errors, you must choose the Expand All from the Verify Results Screen option.
• Step 4: Click See Online Article to see how to correct the error.

Solution 7: Create a New Windows Administrator User

You can use the Control Panel or the Settings app to add or modify a user with administrator access on Windows:

Control Panel

• Step 1: Launch the Control Panel.
• Step 2: Access User Accounts.
• Step 3: Choose “Change account type.”
• Step 4: Choose the user account you wish to modify if there are multiple accounts.
• Step 5: Additionally, you can use Active Directory to give a user administrator rights.
• Step 6: Launch the Windows Administrative Tools
• Step 7: Choose the option ‘Active Directory Users and Computers’
• Step 8: Go to Users
• Step 9: Choose Domain Users.
• Step 10: Right-click and choose Join a group
• Step 11: You must go to the Select Groups popup, and fill out Domain Admins in the in the Enter Object Names section in order to select the text box.

Settings app

• Step 1: Launch the Settings application.
• Step 2: Choose Accounts
• Step 3: Choose Other Users
• Step 4: Choose the account you wish to modify.
• Step 5: Choose “Change account type.”
• Step 6: From the dropdown menu, choose Administrator.
• Step 7: Click on the OK button

Solution 8: Reinstall Adobe Flash, .Net Framework, and Java

Remove and reinstall Adobe Flash®, Java®, and .Net Framework® (exclusive to QuickBooks users).

To install these files, make sure you have administrator access to Windows. These apps might not install for Windows 8 users if they are using Internet Explorer. They must be installed through Windows Updates or a different browser.

Solution 9: Run a Full System Scan

You must run a complete system scan to ensure that all the application files or system files are not compromised.

Conclusion

QuickBooks Script error due to many reasons such as incorrect browser settings, stored cache that is corrupted, damaged company file and ActiveX components, and Malware. Users can get rid of script errors in QuickBooks​ by clearing the browser’s cache, changing the settings of the browser, disabling script debugging, fixing the corrupted company file, and creating a new Windows admin user. However, if none of the above-mentioned solutions help users resolve this issue, they must consult customer care.

Frequently Asked Questions